Shipping policy
Section 1 - Shipping
Domestic
Shipping is free on all domestic orders within India. For domestic shipments any additional tax as applicable should be borne by the customer.
International
For all international orders shipping costs will be dependent on the weight of the order. We use reputed carriers such as FedEx, DHL, or Blue Dart. Based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.
Responsibility
Please ensure you or any person known to you is available at your given delivery address to receive the courier on intimation of intended delivery. We are not responsible for packages returned/ left outside delivery address due to non-availability of a trusted person at the delivery address to hand parcels to, as these are high value deliveries. Please note that we are unable to re-route/ redirect any shipments once they are dispatched. Please verify your shipping address is correct for product delivery.
If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to sales@bhargavi.studio and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional surcharge to deliver to remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.
Timeline
The products will be shipped within 10 working days from the date of the order confirmation. International delivery schedules are subject to any delays at transit, entry, customs and location accessibility points.The above timelines doesn’t apply for 'made to order' and custom items. The timelines for such orders is determined by the effort involved in making the product & will be conveyed to you at the time of order confirmation.
The tracking details of the shipment along with the carrier information will be mailed to you once the product is out for delivery.
All our products are quality checked and come in tamper-proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in good condition.
Section 2 - Returns and Refunds
We do not offer returns on any goods once sold. We do not offer refunds under any circumstances.
The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you'd like more clarity before your purchase, please contact our customer engagement team at sales@bhargavi.studio. We will not accept exchanges against colour perception concerns.
However, if there is a genuine quality defect on an order that is not on sale or a custom order, then at our sole discretion, sold goods may be exchanged for a store credit if they meet our terms and conditions. Our policy is subject to the following:
i. Goods are faulty if they are damaged on receipt. Items that are damaged as a result of normal wear and tear or improper handling are not considered to be faulty.
ii. Where possible, we will offer to repair faulty items.
iii. Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
iv. Where provided, belts and any packaging should be included with your return.
v. All custom-made orders and sale items are non-returnable/exchangeable
Please inform us of the defect/damage within 7 working days of the receipt of the product by writing to us at sales@bhargavi.studio with the following details:
1. Order number
2. Full name
3. Contact number
4. Attached images of the defects/damage on the product
Once the email is sent to us and is duly acknowledged by our Customer Care, you may dispatch the product back to our address mentioned on your invoice within 7 working days of the receipt of the product and share the courier service details and tracking number with us. We are not responsible for any damages caused to the product during transit from your end. You will be responsible for your own shipping costs for shipping back your item to us. Shipping costs are non-refundable.
Upon receipt of your return and post verification of the defect/damage, a store credit of the same value will be issued to you. Do note that this store credit issued to you can be used to purchase another product of the same or higher value only. The store credit will be valid for upto six months from the date of issue. The new product will be shipped back to you free of any shipping cost. Please note that unidentified returns may be returned to the sender.
All sale pieces and custom orders are NON-EXCHANGEABLE/NON-REFUNDABLE.
Section 3 - Order Cancellation
We start processing your order as soon as you pay for the same and hence we are unable to cancel orders.
If you wish to discuss further regarding a potential cancellation please contact our customer support team at sales@bhargavi.studio.
Section 4 - Special Orders
In some cases, Bhargavi Kunam takes on special orders for customers which may be custom orders, sold out products that can be remade, or Limited Masterpieces. These are on a case to case basis and require us to check with our workshops if it is possible to commit to.
In the eventuality these are confirmed possible, please note that lead time to make and prepare to ship is variable and may extend beyond the committed time frame due to the handmade nature of the product, and placement within the current workflow run. The sales assistance team will monitor this and keep customers updated.
Due to the fluctuating nature of the raw materials over time, especially craftsman costs, fabrics, and Zari, there may be a variation in cost between the product showcased and the cost of the exact same product taken on as special order. While we will make every attempt to communicate any ballpark price changes to customers placing special orders, please be advised this may not always be possible.
Special orders are made specifically on customer requests and therefore cannot be cancelled or exchanged once the order is placed.
Still have a question? We are happy to help, if we can. Email us at sales@bhargavikunam.studio, call us on +91 8348224822, or WhatsApp us on +91 8297001950.